Deleting your account · WellFirst
WellFirst

Deleting your account

Last updated: 3 September 2026

From the app, in two taps

This is the fastest route and requires nothing from us:
  • open WellFirst and sign in,
  • go to the Settings tab,
  • at the very bottom, under Danger zone, tap Delete my account,
  • confirm.

Deletion is immediate and irreversible. You will not be asked to justify it.

By email, if you can no longer sign in

Write to hello@wellfirst.app from the email address associated with your account, with the subject "Account deletion". We verify that the request comes from the account holder, then delete the account within 30 days at the latest — in practice, much sooner.

What gets deleted

Deletion permanently erases:
  • your profile: display name, email address, role,
  • all of your Check-ins, answers and Scores,
  • your notification tokens and reminder preferences,
  • the link with your coach, who loses all access to your data immediately.

What remains, and for how long

  • Encrypted backups — a residual copy may remain for at most 30 days in database backups before disappearing through rotation. They are only ever used for disaster recovery.
  • Billing — if you had a subscription, payment records are kept by Apple, Google and RevenueCat under their own policies and accounting obligations. WellFirst holds none of them.
  • Correspondence — if you wrote to us, support exchanges may be kept for as long as needed to handle your request.

Deleting your account does not cancel an active subscription: cancel it from the App Store or Google Play Store subscription settings.

Questions

If anything goes wrong, write to us at hello@wellfirst.app. Full details of our processing are in the privacy policy.